Refund & Cancellations Policy
Last updated: April 16, 2026 · Effective date: April 16, 2026
This policy explains how cancellations and refunds work for services ordered through Livelyhood Health, Inc. (“Livelyhood,” “we,” “us”). All payments are processed by Stripe. Livelyhood does not bill insurance.
Cancel any time. You can cancel your subscription at any time from your account or by emailing support@findlivelyhood.com. Cancellations take effect at the end of the current billing cycle.
1. Initial consultation fee
The initial consultation fee is fully refundable if your provider determines that you are not a candidate for treatment and no medication is shipped. If your provider completes an evaluation and issues a prescription, the consultation fee is non-refundable.
2. Medication refunds
For safety and regulatory reasons, prescription medications cannot be returned or refunded once they have shipped. This applies to all medications dispensed by partner pharmacies, including compounded preparations and FDA-approved oral medications.
3. Shipping, damage, or errors
- Lost or damaged shipments. If a shipment does not arrive or arrives damaged, contact us within 7 days of the expected delivery date. We will work with the pharmacy to arrange a replacement at no cost.
- Pharmacy or dispensing errors. If you receive the wrong medication or the wrong quantity, stop using it immediately and contact us. We will arrange a correction and, where appropriate, a refund.
4. Subscription cancellations
- You may cancel a subscription at any time. Cancellations take effect at the end of the current billing cycle and prevent future charges.
- We do not prorate or refund partial billing cycles once a cycle has begun and the associated consultation or medication has been delivered.
- If you cancel before a scheduled shipment processes, no further charges will be made and no medication will be shipped.
5. Clinical discontinuation
Your provider may discontinue treatment if it is no longer clinically appropriate, if safety concerns arise, or if you do not respond to outreach for required follow-up. If discontinuation occurs before a scheduled shipment, that shipment will not be charged.
6. Chargebacks
If you have a concern about a charge, please contact us first at support@findlivelyhood.com. Most issues can be resolved quickly. Filing a chargeback without first contacting us may delay resolution and, in some cases, result in the suspension of your account.
7. How to request a refund or cancel
- Log in to your Livelyhood account and use the in-app cancellation option, or
- Email support@findlivelyhood.com from the address associated with your account. Include your full name, date of birth, and a brief description of the request.
Approved refunds are typically issued to the original payment method within 5–10 business days, depending on your bank.
8. State law
Nothing in this policy limits rights you may have under applicable state consumer-protection or telehealth laws.
9. Contact
Livelyhood Health, Inc.
7901 4th St N, Ste 300
St. Petersburg, FL 33702
support@findlivelyhood.com
