Terms of Use

Last updated: April 16, 2026 · Effective date: April 16, 2026

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These Terms of Use (“Terms”) govern your access to and use of the websites, applications, and services operated by Livelyhood Health, Inc. (“Livelyhood,” “we,” “us,” or “our”), including findlivelyhood.com and findlivelihood.com (together, the “Platform”). By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy and Telehealth Informed Consent.

Eligibility. The Platform is available only to individuals 18 years or older who are located in the United States at the time of service. You must provide accurate information and keep it up to date.

1. What Livelyhood is and is not

Livelyhood is a healthcare technology company that operates a telehealth platform. Livelyhood is not a medical practice, pharmacy, or insurer. Clinical services are provided by independently licensed healthcare providers affiliated with OpenLoop Health. Prescriptions, when clinically appropriate, are dispensed by one of our partner pharmacies listed below. Compounded medications prescribed through the Platform are not FDA-approved.

2. State availability

Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change.

Availability depends on provider licensure, pharmacy licensure, and applicable state laws. If a service is not available in your state, you will be notified during signup and will not be charged.

3. Partner pharmacies

Prescriptions ordered through Livelyhood are fulfilled by one of the following licensed U.S. pharmacies. The pharmacy assigned to your order depends on the medication prescribed, your state of residence, and clinical considerations.

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For questions about a specific pharmacy or a medication you have received, contact support@findlivelyhood.com.

4. Your account

• You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account.
• You agree to provide truthful, complete medical information to your provider. Withholding information can result in unsafe care.
• We may suspend or terminate accounts for misuse, fraud, violation of these Terms, or clinical reasons identified by your provider.

5. The consultation process

After signup, a licensed provider reviews your information and, where clinically appropriate, conducts an evaluation via secure messaging or video. A provider may decline to prescribe, may recommend a different treatment, or may require additional information or in-person care. No guarantee of prescription is made by paying for a consultation.

6. Payments and subscriptions

All payments are processed by Stripe. Livelyhood does not bill insurance. You may cancel at any time subject to the Refund & Cancellations Policy. Your credit card statement may show the billing descriptor “OPNLP Health.”

7. Medications and safety

• Do not share any medication prescribed to you.
• Follow your provider’s instructions and the medication label exactly.
• Report any side effects to your provider and, for serious events, to the FDA MedWatch program.
• Seek emergency care for chest pain, severe abdominal pain, signs of allergic reaction, suicidal thoughts, or other urgent symptoms. Do not use the Platform for emergencies.

8. Acceptable use

You agree not to: (a) use the Platform for any unlawful purpose; (b) impersonate another person; (c) interfere with or disrupt the Platform; (d) attempt to access accounts or data that are not yours; (e) obtain medications through fraud or misrepresentation; or (f) resell, transfer, or distribute any medication obtained through the Platform.

9. Intellectual property

Livelyhood and its licensors own all rights in the Platform, including trademarks, logos, copy, and software. You may not copy, modify, or distribute any part of the Platform without our written permission, except as permitted by law.

10. Third-party services

The Platform integrates with third-party services, including OpenLoop Health (clinical operations), Stripe (payments), and partner pharmacies. Your use of those services may be subject to their own terms.

11. Disclaimers

The Platform is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted or error-free. Information on the Platform is for general educational purposes and is not a substitute for the medical advice of your provider.

12. Limitation of liability

To the maximum extent permitted by law, Livelyhood and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Platform. Our total liability for any claim arising out of these Terms will not exceed the amount you paid to Livelyhood in the 12 months preceding the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct.

13. Dispute resolution and arbitration

Any dispute arising out of or relating to these Terms or the Platform will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, on an individual basis. You and Livelyhood waive the right to a jury trial and to participate in a class action. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@findlivelyhood.com with the subject line “Arbitration Opt-Out.”

14. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any court action not subject to arbitration will be brought in the state or federal courts located in Pinellas County, Florida.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page indicates when the Terms were most recently revised. Material changes will be communicated through the Platform or by email. Your continued use of the Platform after changes take effect constitutes acceptance.

16. Contact

Livelyhood Health, Inc.
7901 4th St N, Ste 300
St. Petersburg, FL 33702
support@findlivelyhood.com